FAQ - Frequently asked questions

You can find answers to most frequently asked questions in this page. Please feel free to contact us, if you don't find the answer to your question here.

  1. I'm new to web hosting. What should I know/Do to get my own web?
  2. What is cPanel?
  3. What is WebMail?
  4. What is MySQL?
  5. What is Fantastico?
  6. How do I get a .lk domain registered?
  7. Can I host multiple domains with a single package?
  8. What is an addon domain?
  9. How do I FTP files to my web server?
  10. How do I reset my password?

I'm new to web hosting. What should I know/Do to get my own web?
Here are the steps that you should follow in order to get your web up and running:
  1. Reserve a domain name
  2. Select a web hosting service provider
  3. Build your web and publish

A Domain name

This is the name that identifies your web uniquely from the rest of the world. It is more like the postal address, which consists of different parts, when put together, refers to a unique location. For an example, a postal address may consist of a Country, State/City, Street and the house number. Just like that, a Full Qualified Domain Name (FQDN) is consists of few different parts, which refers to a unique location in the web, when put together.
Learn more about FQDN here.

Just like a post office delivering mails to your mailbox, by looking at the mail address on the envelope, there are DNS servers which route users to your web page by looking at the address they typed in to their web browsers. You can learn more about DNS servers and how they work by clicking here. Now, you need to register your domain information in one of these servers in order to direct people when they type in your web site name (FQDN). Using our whois lookup tool, you can query and see if your proffered domain name is still available.

Web hosting service provider

That is us! We host your web page in our servers, and ask DNS servers to point to us when someone looking for your domain name. You have the complete control of your site, and decide how it should look like and what it should provide for the users. You can find out the prices and features you get from lanka-web hosting by visiting our product details page.

Build your web and publish

Now you need to design you web pages the way you like to present it to your visitors. You can do this even by just typing in to text editor. But when it comes to more advanced web pages, it will take more advanced tools to get your site a professional look. Fortunately, our web hosting service is based on Linux servers, which enable you to host your site for a cheaper price with thousands of FREE tools to support site building. This includes some world popular content management systems such as Drupal, Mambo, Joomla and many other tools such as chat scripts, image galleries, shopping carts, customer support systems and guest books.

What is cPanel?
cPanel (Control Panel) is a fully featured web-based control panel that allows you to manage most of the functionalities of your web sites from a single web interface. This includes managing of e-mails, files, backup, FTP, CGI scripts, and web site statistics of your site.

What is WebMail?
Web mail is an interface to manage your mails on-line eliminating the need to have a mail client installed on your PC. This way, you can check your mails from any computer connected to the internet.
We offer you two popular web mail applications for FREE.

Horde Mail
Squirrel Mail

What is MySQL?
MySQL is an open source relational database management system. It can be used for a variety of applications, but is most commonly found on Web servers. A website that uses MySQL may include Web pages that access information from a database. These pages are often referred to as "dynamic," meaning the content of each page is generated from a database as the page loads. Websites that use dynamic Web pages are often referred to as database-driven websites.

You can find more information about MySQL by following the links given below:

What is Fantastico?
Fantastico is a system designed to make installing popular scripts easy. If you want to improve your web site with a discussion forum or an online gallery to show everyone your latest holiday snaps, you can. With a few clicks of your mouse your web site will be transformed into a fantastic resource for you, your business or your family.

You can access Fantastico through our web based Control Panel, cPanel.

You have a choice of many popular scripts, there’s no limit on the number of times you can install or remove the installations or how many you can have installed at one time.

Fantastico is included at no extra cost on all our Web Hosting packages.

For further information on Fantastico, you can visit the authors web site: http://netenberg.com/fantastico.php

Click here for a Full list of FREE scripts available with Fantastico.

How do I register a .lk domain?

.lk extensions are reserved for domains maintained by organisations based in, or doing business in, Sri Lanka. .lk domains have to be registered with LK Domain registry which is operated by Dept. of Computer Science and Engineering, University of Moratuwa, Sri Lanka. As of today, there is no automated way to get a .lk domain registered. A full guideline on LK domain registration is available at http://www.nic.lk/guidelines.html

However, you can host Sri Lankan .lk domains with us once registration is completed with respective authorities in Sri Lanka. You just need to ask the Sri Lankan domain registration authority to point you domain to our domain servers.

You can search for available LK domain names here.


Can I host multiple domains with a single package?

Yes, You can host Unlimited domains within your disk space limits. This can be done as either addon domains or domain re-directs. Also, you can have sub-domains under your main domain pointing to different places of your we-site.


What is an addon domain?

Addon Domains are domain names that point to subdirectories within your account. If your package includes Add-on Domain/s AND if you are not using FrontPage, you can have a totally different domain name associated with a subdirectory within your primary domain's hosting account. Rather than simply parking a different domain to redirect to the main (index) page of your web site, an Add-On Domain allows you to have a completely different index page (i.e. the index page of the subdirectory). It creates/uses a subdomain to do so. This subdomain, contained within a subdirectory of your hosting account, acts like a completely separate web site. In fact you can have as many completely different domains hosted within one account as your total of Primary + Add-on domain limits (and total space and bandwidth limits) allow!

How to upload and manage content via FTP

There are several methods to upload files to your web server. You can use the file manager available in your cPanel or you can use any of the third party FTP browsers available to do this task.

E.g. WS_FTP Pro from IPSWITCH (online tutorial) Cute FTP from GlobalSCAPE

Instructions (WS_FTP Pro)

1. Please download then install WS_FTP Pro
2. Launch WS_FTP Pro
3. Click "Create Site"
4. Enter name of your site, for example "my business"
5. Enter "Host name (server name) of IP address". You may enter your domain name (for example, "domain.com") after DNS propagation.
6. User ID (username) and your password
7. Click "Save Password"
8. Click "Finish"


Uploading content

1. Launch WS_FTP Pro
2. Click on your web site name (see step 4 above)
3. Click "Connect"
4. In the main window you will see folders:


5. Double click on "public_html". This is your main (root) directory. Please upload all content to public_html folder.

If you need to deligate file uploading access to another user, please create a FTP user from your cPanel's FTP section.

How do I reset my password?

  1. Go to http://www.lk20.com/clientexec/index.php
  2. Click on "Forgot Password?" link just below the "Login to members section"
  3. Enter your e-mail address and click "Submit"
  4. Check your email and follow the instrutions given in the "Confirm Password" mail

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